Terms & Condition

Vendor

Terms of Service

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

This electronic record is generated by a computer system and does not require any physical or digital signatures. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:-

  1. The Indian Contract Act, 1872,
  2. The (Indian) Information Technology Act, 2000, and
  3. All other rules, regulations, guidelines and clarifications framed thereunder
  1. General
  2. The mobile/tablet application Petzapp Partner (hereinafter referred to as “Application” or “App”), is owned by Petzapp Private Limited, Registered Address Of Business: Level 8, Unmiya Business Bay, Tower 1, Cessna Business Park, Marathahalli, Bangalore - 560037 Karnataka, India.

    • For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a user of the Application by installing the Application.
    • The term "We", "Us", "Our" shall means Petzapp. "Agreement" shall mean and refer to this Terms of Service, including any amendments that may be incorporated into it and the Terms of Service, and other Policies available on our Website, "Petzapp.in".
    • "Third Party" shall mean and refer to any individual(s), company or entity apart from the User and Petzapp.

    The headings of each section in this Agreement are only for the purpose of organising the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained with them in any manner.

    Further, the headings have no legal or contractual value. The terms used herein shall have the same meaning ascribed to them in the Terms of Service, Privacy Policy, and other policies available on the Website www.petzapp.in, (“Website / Site”).

    • By using the App, you accept and agree to be bound by this agreement, the Privacy Policy, as well as rules, guidelines, policies, terms, and conditions applicable to any service that is provided by this application, including the Terms and Policies on the website that shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.
    • Your use of Our Application is evidence that you have read and agreed to be contractually bound by these Terms of Service and our Privacy Policy.
    • Please read the terms carefully. The use of this Application by you is governed by this policy and any policy so mentioned by terms of reference.
  3. If you do not agree with any of these terms, please discontinue using the Application
    • We hold the sole right to modify the Terms of Service without prior permission from You or providing notice to You. The relationship creates on You a duty to periodically check the Terms of Service and stay updated on its requirements.
    • If You continue to use the Application or avail of its services following such change, it is deemed as consent by You to the so amended policies. Your continued use of the Application is conditioned upon Your compliance with the Terms of Service, including but not limited to compliance with the Terms of Service even after alterations if any.
    • Shall "not be fraudulent, misrepresent, mislead or pertain to the sale of any illegal, counterfeit, stolen goods and/or services".
    • Shall not pertain to goods and services of which you are not the lawful owner or you do not have the authority or consent to 'list' which do not belong to you or you do not have the authority for.
    • Shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any goods and services, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
    • Shall not list or post or pertain to information that is either prohibited or restricted under the laws of the Republic of India and such listing, posting or information shall not violate Petzapp listing policy.
  4. Important information for Service Providers
  5. Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Providers shall not:

    • list Services or offers relating to any Service in a category that is inappropriate to the Service they are offering;
    • Misrepresent the location at which they will provide a Service;
    • Include brand names or other inappropriate keywords in their Profile, Offer, Want, Feedback, or any other title or description relating to a Service;
    • Use misleading titles that do not accurately describe the Service; or
    • Include any information in their Profile that is fraudulent.

    Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Providers shall not:

    • Offer a catalogue or a link to a third-party website from which Service Users or any Registered User or user of the Website may obtain the Service directly;
    • Exceed multiple Posting limits;
    • Post a single Service but offer additional identical services in the Service description;
    • Charge fees for travelling further than desired to provide the Service;
    • Offer the opportunity through Petzapp to purchase the Service or any other service outside of Petzapp;
    • Use their Profile page or user name to promote services not offered on or through the Website and/or prohibited services.

    In case we realize that any provider is involved in any of the above activities, Petzapp holds the sole discretion to blacklist the provider and withhold any outstanding credits or payments to the provider.

    Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Providers shall not:-

    • Solicit Service Users to mail cash or use other payment methods not specifically permitted by Petzapp as approved payment methods;
    • Include links that do not conform to Petzapp's policies with respect to third-party links;
    • Use certain types of HTML and JavaScript in Postings, your Profile page, your Offer page, or your Wants page;
    • Promote raffles, prizes, bonuses, games of chance, giveaways, or random drawings;
    • Use profanity in any Posting;
    • Acknowledge or credit a third-party service provider for services or products directly connected with your particular Posting
      • With more than 10 words of text at HTML font size greater than 3 and/or a logo of 88X33 pixels (provided that you represent and warrant that you have the necessary rights, licenses, permissions and/or authorizations from the applicable third party to use that third party's name and/or logo),
      • With any promotional material in connection with that third-party company, and/or
      • With a link to the third-party's website with any information in addition to the Service provided via Petzapp;
    • Include third-party endorsements in a Posting; or
    • Create a Posting that does not offer a Service.

    If a Service Provider violates any of the above-referenced rules connection with his or the Posting, Petzapp, in its sole discretion, may take any of the following actions:-

    • Cancel the Posting;
    • limit the Service Provider's Account privileges;
    • Suspend the Service Provider's Account;
    • Cause the Service Provider to forfeit any fees earned on a cancelled Posting; and/or
    • Decrease the Service Provider's status earned via the Feedback page.
  6. Eligibility & Registration
  7. The access/use of the Service is meant only for persons who are competent to contract as per Indian law. If you are not 'competent to contract' as per Indian law (i.e. if you have not attained the age of majority according to the law to which you are subject, if you are not of sound mind or if you are disqualified from contracting by any law to which you are subject), you should not register or access/use the Service or any part thereof.

    If the law applicable to you does not allow you to receive the Services in your territory, you should not use this Service. If you are the parent/legal guardian/authorized person acting on behalf of a pet/animal owner, you should disclose the same to us and by registering with us or accessing/using the Service on behalf of your ward, you affirm that you have the full and proper authority to represent the pet/animal owner and accept these Terms on his/her behalf.

    To avail of the all the features of the Service, you must download the Application from 'Google Play' or 'Apple Store' (which are third party applications, the use and access of which will be subject to Google's Terms of Service or Apple's Terms and Conditions respectively) and install the App onto your communication device.

    To install and/or use the App, you will need a communication device that meets certain technical requirements, which may change from time to time, a working internet connection and compatible software, for all of which you are solely responsible.

    Once you successfully install the App on your communication device, you have to provide certain information about yourself as requested when you attempt to register with us and start using the Service.

    You may be required to authenticate your identity using a one-time password ("OTP") as a confirmation code, which will be transmitted to your mobile number provided to us when you seek to register with us through the short message service ("SMS").

    If you cannot provide the OTP when required to do so or the authentication through the OTP fails, you may not be able to register with us and/or avail of the Service. However, you may still be able to access and use the Service always subject to these Terms.

    When you register with us and/or access or use the Service, you confirm that you have provided accurate, current and complete information about yourself and that you will keep all such information current, complete and accurate at all times for as long as you use the Service.

    All the data and information that you provide or that is collected from your access/use of the Service shall be treated and protected in accordance with our Privacy Policy, which is deemed a part of these Terms.

    Your registration with us and/or your right to access the Service is personal to you and you may not transfer this to anyone else. You may not use anyone else's account at any time.

    You understand that anyone with access to your communication device may use your account and therefore, you should ensure that you have appropriate security measures on your communication device to prevent unauthorized use of your account with the Service.

    You will be solely responsible for any and all activities that occur under your account with us and we will not be liable for any loss or damage that may occur as a result of someone else using the Service through your account with us or obtaining your personal information from your communication device, either with or without your knowledge.

    If you become aware of any unauthorized use of your account with us, please notify us by writing to support@petzapp.in with the title "Unauthorized Use of Account" and we will initiate action to stop further access under the said account.

    We reserve the right to terminate your registration and/or refuse to register you or to provide you with access to the Service, without notice, if we have reasonable cause to believe that you are in violation of or are likely to violate these Terms.

  8. Grant of License & Reservation of Rights
  9. We grant you a non-exclusive, personal, non-transferable, revocable, right and licence, subject always to these Terms to access/use the Service solely for your personal, non-commercial use.

    Except for the limited rights and licenses granted to you by these Terms, all rights in the Service (including all intellectual property rights therein or underlying the same, including in the Website and the App) are reserved by us.

  10. Use of Service
  11. You agree to use the Service (including the Communication Tools) only in accordance with these Terms and all applicable laws. You may not use the Service in any manner that could damage, disable, overburden or impair our computer systems or interfere with any other party’s use and enjoyment of any Service.

    You should not attempt to gain unauthorized access to any Service. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Service.

    Without prejudice to the above, you agree not to host, display, upload, modify, publish, transmit, update or share any information that:-

    • Belongs to another person and to which you do not have any right to;
    • Is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    • Harm minors in any way;
    • Infringes any patent, trademark, copyright or other proprietary rights;
    • Violates any law for the time being in force;
    • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    • Impersonates another person;
    • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or
    • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

    You are solely responsible for all information you transmit or share using the Communication Tools and we are not obliged to monitor the same. However, we reserve the right to review any information or materials you share using the Communication Tools and to remove (without notice to you) any information or materials that we find, in our sole discretion, violates any applicable law or these Terms.

    To this extent, you hereby waive doctor-pet/animal owner confidentiality and expressly authorize us to review all information you transmit or share using the Communication Tools.

    In the event of non-compliance with the Terms, we may (without notice to you), immediately terminate your registration with us and/or prevent your access or use of the Service.

  12. Payment for Service
  13. Some parts of the Service are chargeable as may be specified from time to time. We will tell you about applicable charges for any paid Service and the payment terms presented to you when you use or order a paid Service are deemed part of these Terms of Use.

    As a convenience to you, we also collect payments due to Veterinary practitioners, pharmacies and diagnostic laboratories/ centers for their services that you avail or book through the Service.

    Subject to receipt of the payments from you, we will be responsible to pass on the payments due to these third parties. We reserve the right to change our charges and payment terms at any time provided however that the new charges will not be applicable to orders accepted before the change is notified.

    If you don't pay for paid Service on time, we reserve the right to suspend or cancel your order for the said Service or to not provide you with the ordered Service.

    We shall not be responsible for any Service that is not provided to you if you fail to pay the applicable charges for the same. Charges paid are non-refundable except at our sole discretion.

    We use a third-party payment gateway for processing payments due to us. The processing of payments will be subject to the terms, conditions and privacy policies of the payment gateway, in addition to these Terms.

    We don't control and are not liable for the security or performance of the payment gateway. You agree to pay us, through the payment gateway, all charges at the rates then in effect for any purchase in accordance with the applicable payment terms.

    We reserve the right to correct, or to instruct our payment gateway to correct, any errors or mistakes, even if payment has already been requested or received.

  14. Terms of Subscription
  15. Service providers may cancel its access to Petzapp Partner App by sending an email to support@petzapp.in . Service provider’s access to Petzapp Partner App shall be cancelled with immediate effect.

  16. Photo Guidelines
  17. It's important to keep in mind our photo guidelines and understand why some photos may be moved or removed once they've been added.

    Photos that don't make the cut to appear on a profile page, will show with your review or on your profile depending on how useful it is to other users and how relevant it is to the review.

    Violation of the below-mentioned pointers may lead to reduced visibility or deletion of your pictured photos that are exact duplicates of other photos, multiple clicks of the same dish or ambience or taken from different angles

    • Plagiarized photos
    • Photos of others posted without their permission
    • Photos that contain promotional content
    • Photos that contain subject such as people in it
    • Photos that are blurry or unclear
    • Photos that contain text, or are not related to Petzapp experience
    • Photos of packed items/packaging
    • Photos containing watermarks or write-ups of any kind
    • Photos containing and focussing on subjects other than the product or service ambience
    • Unpleasant photos that ruin people's interest.
  18. T&C for Service Providers
  19. You understand that; You must be above 18 years old, a pet lover and have had a pet before.

    All information provided is true and photos uploaded are loyalty free for advertisement. You are required to provide your phone number, ID and email for verification. We might do a criminal and background check and might remove any suspicious account.

    The standard platform fees help Petzapp to operate and continually improve to meet the needs of our growing community.

    You agree that you will refund all fees received or to be returned back to the customer in the event we have ruled in the customer favour on any dispute where you have failed to provide reasonably satisfactory services to the pet.

    You are not an employee of Petzapp, but the User in the community to provide Pet Services. In the event of any emergency or breaching the rules of local authorities, you agreed you take up the full responsibility for such an event.

    Petzapp will only help to minimise the vet costs or claims with pet injury insurance for Job Paid on Platform.

    • PROFILES AND OFFERS MUST NOT BE FRAUDULENT
    • Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Providers shall not:-

      • list Services or offers relating to any Service in a category that is inappropriate to the Service they are offering;
      • Misrepresent the location at which they will provide a Service;
      • Include brand names or other inappropriate keywords in their Profile, Offer, Want, Feedback, or any other title or description relating to a Service;
      • Use misleading titles that do not accurately describe the Service; or
      • Include any information in their Profile that is fraudulent.
    • PROFILES AND OFFERS CANNOT USE TECHNIQUES TO AVOID OR CIRCUMVENT PETZAPP FEES
    • Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Providers shall not:-

      • Invite Service Users to contact them outside of Petzapp by visiting Facebook, Google Search, Map or other social media;
      • Request for exchange of personal contact information or meet up before booking but not closing the deal;
      • Offer a catalogue or a link to a third-party website from which Service Users or any Registered User or user of the Platform may obtain the Service directly;
      • Exceed multiple Posting limits;
      • Post a single Service but offer additional identical services in the Service description;
      • Charge fees for travelling further than desired to provide the Service;
      • Offer the opportunity through Petzapp to purchase the Service or any other service outside of Petzapp;
      • Use their Profile page or user name to promote services not offered on or through the Platform and/or prohibited services.

      If Petzapp determines in its reasonable discretion that the Service Provider has violated any of the aforementioned rules by avoiding or circumventing Petzapp Fees, Petzapp reserves the right to appoint Collection Agency for the recovery of any outstanding payment with an interest rate which will be determined by Petzapp and/ or monetary loss and to pursue any alternative remedies available to Petzapp in this regards in which the Service Provider is responsible unless proven otherwise.

      The costs for appointment of any Collection Agencies and pursuance of alternative remedies by Petzapp for the recovery of any unpaid sums or monetary loss caused to Petzapp shall be borne by the Service Providers.

    • PROFILES AND OFFERS MUST PROMOTE A FAIR PLAYING FIELD AND PROVIDE A SAFE, SIMPLE, AND POSITIVE EXPERIENCE FOR ALL PLATFORM USERS
    • Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Providers shall not:-

      • Offer Service Users unreasonably low rates or high discount for the services offered on Petzapp;
      • Solicit Service Users to mail cash or use other payment methods not specifically permitted by Petzapp as approved payment methods;
      • Include links that do not conform to Petzapp's policies with respect to third-party links;
      • Use certain types of HTML and JavaScript in Postings, your Profile page, your Offer page, or your Wants page;
      • Promote raffles, prizes, bonuses, games of chance, giveaways, or random drawings;
      • Use profanity in any Posting;
      • Acknowledge or credit a third-party Service Provider for services or products directly connected with your particular Posting
        • With more than 10 words of text at HTML font size greater than 3 and/or a logo of 88X33 pixels (provided that you represent and warrant that you have the necessary rights, licenses, permissions and/or authorizations from the applicable third party to use that third party's name and/or logo),
        • With any promotional material in connection with that third-party company, and/or
        • with a link to the third-party's website with any information in addition to the Service provided via Petzapp;
      • Include third-party endorsements in a Posting; or
      • Create a Posting that does not offer a Service.
    • PAYMENT HOLD AND FRAUD
    • If we receive a complaint from our payment partner, credit card or any financial institution, that a transaction is fraudulent, and could be due to a fake or fraudulent credit card transaction, you will be informed and the payments for your jobs with the affected owner will be held temporarily.

      The investigation with the financial institution can take up to 180 days and if the transactions were found to be fraudulent you agree that the money will not be released to you as we too will be unable to receive that money from the payment gateway company as well, and you will return any monies previously paid out by Petzapp to you for the related jobs.

      If you believe the transaction is genuine, do update us with any proof that you have and you can continue to engage the pet owner outside of our platform till the issue is resolved.

      Petzapp does not provide Pet Care Services. Petzapp is a neutral venue for Service Providers and Pet Owners. Petzapp is not a Service Provider and, except for emergency phone support and other resources and support specifically described in the Petzapp Service, does not provide pet care services.

      We make no representations or warranties about the quality of boarding, pet sitting, dog walking, house sitting, transportation, or other services provided by Service Providers ("Pet Care Services"), or about your interactions and dealings with users.

      Though we provide general guidance on our Site to Service Providers about safety and pet care and to Pet Owners about selecting and engaging Service Providers, Petzapp does not employ, recommend or endorse Service Providers or Pet Owners, and we will not be responsible or liable for the performance or conduct of Service Providers or Pet Owners, whether online or offline.

      We conduct an initial review of Service Provider profiles and we facilitate background checks on Service Providers conducted by a third party, but, except where explicitly specified in the Petzapp Service (and then only to the extent specified), do not otherwise screen Service Providers or Pet Owners.

      You should exercise caution and use your independent judgment before engaging a Service Provider, providing services, or otherwise interacting with users via the Petzapp Service.

      Pet Owners and Service Providers are solely responsible for making decisions that are in the best interests of themselves and their pets. For example, each user of the Petzapp Service is responsible for keeping his or her own pet's vaccinations, and we will have no liability for anyone's failure to vaccinate his or her pet.

      We hereby expressly disclaim, and you hereby expressly release us from, any and all liability whatsoever for any controversies, claims, suits, injuries, loss, harm and/or damages arising from and/or in any way related to your interactions or dealings with other users and the acts and/or omissions of Service Providers and Pet Owners, whether online or offline.

    • FEES INCURRED BY SERVICE PROVIDERS
    • Joining Petzapp, opening an Account, posting Services and viewing posted Services is free. Petzapp reserves the right at its sole discretion to charge fees to Service Providers for other services that Petzapp may provide in the future.

      The service provider is entitled to refund in the following conditions:-

      1. Refunds are processed only when a customer has cancelled the request.
      2. Refunds are processed if the customer has not cancelled a request 4 days after your response.

      In the event,

      1. The job lead is identified to be non-genuine, or
      2. The Service User within 48 hours of posting a request on the Website withdraws the same by way of the Website or the mobile application only, or
      3. The Service Provider pays the Lead Fee to respond to the Service User’s request for service but the Service User does not open or access the Service Provider’s response, the Lead Fee shall be reimbursed to the Service Provider. The decision of Petzapp pertaining to the above shall be final and binding.

      Petzapp offers premium services to Service Providers for a fee and may in the future offer additional services. Petzapp reserves the right to change or charge fees for these services at its sole discretion.

      Service Providers may agree to provide Pet Care Services to a Pet Owner by agreeing to a Booking. If you are a Service Provider, you must confirm the Booking before it expires or the Pet Care Owner will have no obligation to complete the transaction.

      Once the Booking is completed by both parties, you agree to honor the price set forth in your Booking. The purchase of Pet Care Services is a transaction between the Pet Owner and the Service Provider.

      Petzapp's role is to facilitate payments from Petzapp. Pet Owners to Service Providers as limited payment agents for the Service Provider. We collect payment from the Pet Owner at the time of Booking and (except to the extent of any payment hold) remit payment to the Service Provider's account on the Petzapp Service 24 hours after the pet has checked in with the Pet Service provider during the service period indicated in the Booking.

      Service Providers are charged a service fee. Which we deduct before remitting payment to Service Providers.

    • Service fees
    • We charge service fees for some aspects of the Petzapp Service. If you are a Service Provider, except where otherwise specified via the Petzapp Service, our service fee is calculated as a percentage of the fees a Pet Owner agrees to pay in a Booking.

      We deduct this service fee from the amounts paid by the Pet Owner.

  20. Cancellations and Refunds
    • Cancellations by Service Provider:-
    • If a Service Provider cancels a Booking prior to or during the service period identified in the Booking, we will refund the fees paid by the Pet Owner for Pet Care Services not provided, as well as any service charge paid to Petzapp.

      Service Provider cancellations are taken seriously. If you are a Service Provider, you acknowledge that cancellation by you may result in a review of your account and, if we deem it appropriate, suspension or termination of your access to the Petzapp.in Service.

    • Reservation Protection:-
    • Petzapp uses all reasonable efforts to find replacement Service Providers when Service Providers cancel Bookings near the start date of the service period identified in the Booking.

      The availability of the Reservation Protection depends on the timing of the cancellation and the type of Pet Care Services provided.

      Generally, if a Pet Owner accepts a new Booking with a replacement Service Provider, Petzapp will (with the limited exceptions described below) pay the cost difference between the original Booking and the new Booking, up to but not exceeding 25% of the total cost of the original Booking.

      However, if a Booking is cancelled by a Service Provider due to the Pet Owner's failure to provide accurate or complete information regarding the pet or due to the pet's aggressive behavior, the Pet Owner is responsible for the full cost of any new reservation.

    • Cancellations by Pet Owner:-
    • If a Pet Owner cancels a Booking prior to or during the service period specified in a Booking, we will refund fees in accordance with the cancellation policy selected by the Service Provider on the Petzapp Service.

    • Force Majeure:-
    • The cancellation policies described herein may not apply in the event of certain emergency situations beyond the control of Service Providers and/or Pet Owners that make it impossible or impractical to perform agreed Bookings, such as evacuations resulting from hurricane, wildfire or other natural disaster.

      In such cases Petzapp may, in its reasonable discretion, issue refunds under terms that vary from a Service Provider’s selected cancellation policy.

    • Refunds for Substandard Services:-
    • If we determine in our reasonable discretion that a Service Provider has failed to provide Pet Care Services as agreed with the Pet Owner or otherwise in accordance with these Terms then we may, in our reasonable discretion, cancel a Booking and/or issue a full or partial refund to a Pet Owner.

    • General Terms for Cancellations:-
    • If you wish to cancel a Booking, you should use the mechanisms available through the Petzapp Service to do so or email us at support@petzapp.in .

      For purposes of the policies and terms i, the date of cancelation is the date that a user cancels through the Petzapp Service, regardless of any separate communications between users outside of the Petzapp Service.

    • Payment Disputes:-
    • Payment Outside of the Petzapp Service. Petzapp issues payments to Service Providers 7 Days after the pet has checked in with the Pet Service Provider.

      Once these amounts have been disbursed, any further payment disputes are between the Pet Owner and Service Provider, and Petzapp has no obligation to mediate or facilitate any resolution.

      Further, Petzapp has no responsibility or liability with respect to any tips, bonuses, or other payments made outside of the Petzapp Service.

    • Payment Holds:-
    • If you are a Service Provider, Petzapp reserves the right to issue a hold on amounts otherwise payable to you. If there is a reasonable suspicion of fraudulent activity involving your account(s) or for other similarly compelling reasons involving protection of Petzapp, the Petzapp community or third party rights.

      We may also recommend that third party payment service providers restrict your access to funds in your account under the same circumstances.

    • Resolution Center:-
    • As part of resolving a claim, Service Providers and Pet Owners may offer or request refunds, damage payments or other accommodations related to their Bookings by sending an email to support@petzapp.in.

      In such cases, both parties agree that they are responsible for performing their agreements, and that Petzapp is not party to any such agreement and has no obligation to perform any term thereof.

  21. Refund Policy
  22. All commissions payable to Petzapp by Service Providers on consummated transactions, i.e. exchange of services for consideration, are final and non-refundable.

    All money paid by Service Providers in form of "Credits" are non-interest bearing and shall be refunded to the Service Providers if they remain un-utilised for a period greater than 364 days only. Such amounts shall not be refunded prior to that.

    If poor customer service or inappropriate behaviour with customers results in the provider being delisted from the Petzapp Partner platform, then all credits (purchased or promotional) will have to forfeit, and there will be no refund made in such a case.

  23. Non Competition
  24. Within a period of 18 months from the last day a Service Provider services a Service User, a Service Provider may not:-

    • Either directly or indirectly, solicit work from Service Users in the same area of service as Petzapp.
    • Will not hire or solicit for employment from any Service Users or Service Providers.
    • Will not, either directly or indirectly, solicit from nor perform any work for any Service User or Service Provider you come into contact with or becomes aware of during the term of this Agreement whether or not connected with the work you performed.
    • Will not influence, either directly or indirectly, Service Users or Service Providers to refrain from using Petzapp’s services.
    • Will not influence, either directly or indirectly, Service Users or Service Providers to provide similar services on other similar third-party platforms.
    • Will not, either directly or indirectly, interfere with, disrupt or attempt to disrupt the relationship, contract or arrangement between Petzapp and its users.
    • Will not, either directly or indirectly, assist or induce any Service User or Service Provider to perform any of the foregoing acts.
  25. Substandard Service and Fraudulent Conduct
  26. If Petzapp determines in its reasonable discretion that a Service Provider has failed to provide pet care services in an honest, truthful and safe manner in accordance with our guidelines and policies, such as failure to report to Petzapp immediately for any adverse and/ or emergency events, Petzapp has the right to immediately suspend or terminate their access to Petzapp, or actions will be taken against them.

    For Service Providers who have failed to comply with any of the above-referenced and all other rules in connection with Service Provider’s obligations described herein this Terms of Use, Petzapp reserves the right to maintain and/ or display the data and profile of the Service Providers on Petzapp up to a period of 24 months for the reference of all other users of the Platform in order to promote and uphold ethical conducts of among our users.

    Not with standing any other provision in this Terms of Use, the infringed Service Providers with proven substandard service, or dishonest and/ or fraudulent conduct whose access to edit the data and profile on Petzapp will be disabled by Petzapp, in its sole and absolute discretion.

  27. Sanctions For violating Any of the Rules For Service Providers
  28. If a Service Provider violates any of the above-referenced rules in connection with his or her Posting, Petzapp, in its sole discretion, may take any of the following actions:-

    • Cancel the Posting;
    • Limit the Service Provider's Account privileges;
    • Suspend the Service Provider's Account;
    • Cause the Service Provider to forfeit any fees earned on a cancelled Posting; and/or
    • Decrease the Service Provider's status earned via the Feedback page.

    Eligibility; Legal Compliance. By accessing and using the Petzapp Service, you certify that you:-

    • Are 18 years of age or older, and
    • Will comply with all laws and ordinances applicable to your activities conducted through Petzapp.

    For Pet Owners, this means, among other things, that you will ensure that your pets are vaccinated and licensed as required by local law.

    For Service Providers, this includes that you are legally eligible to work in the jurisdiction where you provide Pet Care Services, you have complied and will comply with all Indian, state, municipal and other laws, statutes and ordinances that are applicable to you, and you have obtained all business licenses, permits, and fulfilled any other necessary requirements to legally provide Pet Care Services.

    You acknowledge that Petzapp is entitled to rely on these commitments, and is not responsible to ensure that all users have met these eligibility conditions.

  29. Guidelines for Service Providers
  30. Petzapp is a great way for service providers to reach out to a vast pet lover community. A few things you should keep in mind:-

    • Keep your listing updated:- While our team makes every effort to keep information on Petzapp up-to-date, we appreciate you letting us know when an update is required. If your timings change and your listing is not updated, customers arriving late won't be too happy with you (or Petzapp).
    • Don't solicit reviews:- The best way to get reviews is to delight customers with your quality products and service. Selective solicitation is a strict NO, and offering any type of compensation or kick-back for reviews is unfair, so you definitely want to keep away from that, too.
    • Don’t ever offer freebies, discounts, or payment in exchange for reviews. Don't offer incentives for users to remove reviews. Don’t ask your staff to compete with each other to collect reviews.

      Don’t work with companies or third-party vendors/PR agencies offering to 'fix your reviews/ratings.

      The businesses that do best on Petzapp are the ones that provide a great customer experience to everyone who walks in the door without any expectation or encouragement that they write a positive review.

      If we do come across any evidence (direct/indirect) of you indulging in the solicitation, we will activate a disclaimer on your page, informing the Petzapp community that your reviews are suspicious.

    • Respond to Criticism Positively:-This happens to all service providers who have customers. These customers are always right, even when they are wrong. Take the unflattering reviews as constructive feedback and use it as an opportunity to fix things.

      Whether you agree with the feedback or not, take the criticism in good stride. You can reply with a management response to show you care, but please don't use this as a platform to hit back or offer the customer an incentive to edit their review. Your response can't be edited after posting, so choose your words well.
    • Be accountable:-Petzapp will not moderate any questionable activities about your Service provider posted in reviews. Petzapp may also not moderate or delete any reviews where any third party service provider is involved.

      Such a review may be retained if it falls within our guidelines. This business requires thick skin – stating the perceived attitude of owners or employees and reporting of individual actions are not considered personal attacks.
    • Don't entertain:-Fulfilling the demands of customers who ask for benefits at the threat of bad reviews or ratings, sends a message that this behaviour is tolerated. Similarly, inviting users who have reviewed and given a low rating back to the Service provider for complimentary service, invites false negative reviews.

      These issues affect the entire community and require everyone's participation to curb their prevalence. Please report users who engage in such activities to support@petzapp.in.

    In a concerted effort to maintain the neutrality of content on Petzapp, Service provider owners, employees, and any affiliates with business interests are no longer permitted to write reviews on Petzapp. This is a step towards maintaining neutrality - and quality - of the content on Petzapp.

    It's also important to note that we (Petzapp) have no employees or affiliates who are paid to review. If any guest identifies themselves as an official blogger, review employee, or associate of Petzapp, it's not true.

    Employees of Petzapp are contractually and ethically forbidden from using their status to solicit free services or receive special treatment. If you observe any such practice, report it to support@petzapp.in. Appropriate action will be taken against the user or employee if evidence can be provided.

  31. Content Removal
  32. We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider being objectionable, in violation of the Terms or otherwise harmful to the Services or our users in our sole discretion.

    Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, the service provider reserves the right to delete any images and pictures forming part of User Content, from such Service provider’s listing page at its sole discretion.

  33. Terms of use Product sellers
  34. The platform for Transaction and Communication:-

    The Platform is a platform that users utilize to independently meet and interact with one another for their transactions. Petzapp is not and cannot be a party to any transaction or dispute between users on the Platform.

    • All commercial/contractual terms are offered by you and agreed upon between you and buyers alone. The commercial/contractual terms include (without limitation) price, shipping costs, payment methods and terms, date, period, and mode of delivery, and warranties and after-sales services related to products and services.

      Petzapp does not determine, advise, have any control, or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and buyers.
    • Petzapp does not make any representations or warranties regarding specifics (such as quality, value, and saleability) of the products or services proposed to be sold, offered to be sold or purchased on the Platform.

      Petzapp does not implicitly or explicitly support or endorse the sale or purchase of any products and services on the Platform. Petzapp accepts no liability for any errors or omissions of third parties in relation to the products and services.
    • Petzapp is not responsible for any non-performance or breach of any contract between you and buyers. Petzapp cannot and does not guarantee that you and buyers concerned will perform a transaction(s) concluded on the Platform.

      Petzapp shall not and is not required to mediate or resolve disputes or disagreements between you and buyers.
    • Petzapp does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its users.

      You are advised to independently verify the bona fides of any particular buyer you choose to deal with on the Platform and use your best judgment in that regard.
    • Petzapp does not at any point in time during a transaction between you and a buyer on the Platform come into or take possession of any of the products or services offered by you, gain title to or have any rights or claims over the products or services offered by you to the buyer.
    • At no time shall Petzapp hold any right/title to or interest in the items nor have any obligations or liabilities with respect to such a contract.

      Petzapp is not responsible for the unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable, or back-ordered.
    • The Platform is only a platform that can be utilized by you to reach a larger customer base to sell items or services. Petzapp only provides a platform for communication and it is agreed that the contract for the sale of any products or services shall be a strictly bipartite contract between you and the buyer.
    • You release and indemnify Petzapp and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the users on the Platform and specifically waive any claims that you may have in this behalf under any applicable law.

      Notwithstanding its reasonable efforts on that behalf, Petzapp cannot control the information provided by other users which are made available on the Platform. You may find other user's information to be offensive, harmful, inaccurate or deceptive.

      Please use caution and practice safe trading when using the Platform. Please note that there may be risks in dealing with underage persons or people acting under false pretense.
  35. T&C for Veterinary Practitioners
  36. You may use the Service solely to provide Veterinary consultation in accordance with these Terms. While using the Service, you agree and acknowledge that:-

    You shall at all times act and provide your services to pet/animal owners in the capacity of an independent Veterinary practitioner and you shall have complete control over the diagnosis and treatment of pets/ animals.

    You understand and acknowledge that we do not practice medicine and do not provide Veterinary consultation nor do we exercise any direct supervision or control over your treatment and management plan of any pet/ animal.

    We merely provide a technology platform and infrastructure to enable you to connect with pet/animal owner/s who are referred to you and to use the messaging or communication facilities of the Service designed to enable you to communicate with pet/animal owners ('Communication Tools') to provide Veterinary consultation directly to the pet/animal owner/s.

    We shall not be responsible or liable for any defect or deficiency in the Veterinary consultation, diagnosis or treatment provided by you and you agree to indemnify and hold harmless us and our, its directors, officers and employees, against all loss, settlement, costs or expenses (including legal fees), incurred resulting from or arising out of any claims of Veterinary negligence or failure to comply with any applicable law in relation to the Veterinary consultation provided by you.

    You shall comply with all applicable laws, including but not limited to The veterinary act (Professional Conduct, Etiquette and Ethics) and Regulations, 2001 and any other laws, rules and regulations that regulate the practice of veterinary medicine in India.

    You shall provide your services to pet/animal owners in accordance with the standards of professional ethics and practice as may from time to time be applicable to the fields of veterinary medicine in India.

    You will provide consultation only in systems of medicine in which you are duly qualified, trained, experienced and licensed to practice.

    You will provide your services to pet/animal owners in a professional, timely and competent manner.

    You will, at the minimum, use a degree of skill and knowledge and exercise a degree of care as expected of you as an independent, qualified veterinary professional; and

    You will immediately intimate us and stop using the Service if you are at any time disqualified from practising veterinary medicine in India as per any applicable law.

    You agree to abide by the policies and procedures set forth from time to time for the use of the Service, including those relating to network use and access and operating procedures as may be revised by us from time to time.

    You may not use the Service in any manner that could damage, disable, overburden or impair our computer systems or interfere with any other party’s use and enjoyment of any Service.

    You should not attempt to gain unauthorized access to any Service. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Service.

    Without prejudice to the above, you agree not to host, display, upload, modify, publish, transmit, update or share any information that:- belongs to another person and to which you do not have any right.

    • Belongs to another person and to which you do not have any right;
    • Is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    • Harm minors in any way;
    • Infringes any patent, trademark, copyright or other proprietary rights;
    • Violates any law for the time being in force;
    • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    • Impersonates another person;
    • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or
    • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

    You are solely responsible for all information you transmit or share using the Communication Tools and we are not obliged to monitor the same.

    However, we reserve the right to review any information or materials you share using the Communication Tools and to remove (without notice to you) any information or materials that we find, in our sole discretion, violates any applicable law or these Terms.

    In the event of non-compliance with the Terms, we may (without notice to you), immediately terminate your registration with us and/or prevent your access or use of the Service.

  37. Eligibility & Registration for Veterinary Practitioners
  38. You shall all not register or use the Service unless you are a duly qualified and licensed Veterinary practitioner as per Indian law.

    If at any time, the Veterinary Council of India or the State veterinary Council with whom you are registered revokes your license to practice veterinary medicine or if your license to veterinary practice medicine is invalidated at any time for any reason whatsoever, you shall inform us and immediately stop using the Service.

    When you register with us, you confirm that you have provided accurate, current and complete information about yourself and that you will keep all such information current, complete and accurate at all times for as long as you use the Service.

    You represent and warrant the copies of the records of your educational qualifications, the certificate of your registration with the Veterinary Council of India or the State veterinary Council as may be and your PAN card and Aadhaar Card are all true and correct copies.

    We reserve the right to verify the original documents and/or contact the concerned educational institutions or other authorities to verify the authenticity of the same and you hereby permit us to do so.

    All the data and information that you provide or that is collected from your access/use of the Service shall be treated and protected in accordance with our Privacy Policy, which is deemed a part of these Terms.

    Your registration as a licensed veterinary practitioner with us is subject to acceptance by us and we reserve the right to deny your registration.

    If your request for registration is accepted, we will intimate you by call and Email. On successful registration, you will be permitted to avail the Service as a participating Veterinary practitioner, always subject to this Term of use.

    Your registration with us is personal to you and you may not transfer this to anyone else. You may not use anyone else’s account at any time or permit anyone else to use your account.

    You will be solely responsible for any and all activities that occur under your account and we will not be liable for any loss or damage that may occur as a result of someone else using your account, either with or without your knowledge.

    If you become aware of any unauthorized use of your account, please notify us by writing to vet support@petzapp.in with the title "Unauthorized Use of Account" and we will initiate action to stop further access under the said user details.

    We reserve the right to terminate your registration and / or refuse to register you or to provide you with access to the Service, without notice, if we have reasonable cause to believe that you are in violation of or are likely to violate these Terms.

  39. Prescriptions:
  40. All prescriptions issued by you shall meet the requirements of all applicable laws in this regard.

    The Service has a feature that enables you to auto-generate prescriptions based on the information you provide on the Service. You are solely responsible to review and confirm all prescriptions that are automatically generated by the Service.

    If you do not reject a proforma prescription made available for your review and instead chose to proceed to sign the same, you are deemed to have confirmed that the same meets with the requirements of law and may be issued as a valid prescription issued by you.

    You may opt to sign prescriptions or other electronic documents issued by you to pet/animal owners using a Digital Signature Certificate ("DSC") issued to you by a Certifying Authority under the Information Technology Act, 2000 by registering the DSC with us.

    You are solely responsible for ensuring that you have a valid DSC at all times (including periodic renewal or updates thereof as may be required from time to time). If your DSC is misplaced, misappropriated or cancelled or if you otherwise require by your DSC to be disregarded, you should deregister the relevant DSC registered with us.

    We are not responsible for ensuring the validity of your DSC at the time you seek to digitally sign any document. Subject to permission from the concerned pet/animal owner, you hereby permit us to transit prescriptions issued by you to pet/animal owners, to pharmacies, including online Veterinary pharmacies that refer pet/animal owners to you through us, to enable them to service the order for the drugs and medicinal preparations ordered by the pet/animal owner.

  41. Pet Information & Veterinary Records
  42. You shall comply with the requirements of all applicable laws relating to the privacy, security, and administration of pet/animal owner health information.

    You shall complete all required charting and update the Veterinary medical records related to your consultation with each pet/animal owner on the Service in a prompt and timely manner and in accordance with all applicable laws and policies and procedures prescribed by us.

    The pet/animal owner / Veterinary records prepared in connection with the services you provide to pet/animal owners using the Service shall be stored by us and will be made available to you on request as necessary for the provision of your professional Veterinary services hereunder.

  43. Vet Practitioner information
  44. Petzapp collects, directly or indirectly, and displays on the Application, relevant information regarding the profile and practice of the Vet Practitioners listed on the Application, such as their specialization, qualification, area of practice, experience, fees, location, visiting hours, and similar details.

    Although we take reasonable efforts to ensure that such information is accurate and updated at frequent intervals, we cannot be held liable for any inaccuracies or incompleteness represented on the Application pertaining to Vet Practitioner Content provided on the app/ website.

  45. Relationship of Parties
  46. The relationship between us is that of independent contractors, not an employment relationship. You acknowledge and agree that we will not provide, and you will not be eligible to receive any salary, employee benefits, social security or pension payments from us.

    In addition, neither of us has or shall be deemed to have, the authority to bind the other party.

  47. Payment
  48. We will, in consultation with you and other service providers, establish and maintain a fee schedule for the services provided by you to pet/animal owners pursuant to this Agreement.

    You shall not directly or indirectly bill any pet/animal owner for any service provided pursuant to this Agreement and hereby authorize us to bill for all of the services provided by you under this Agreement and collect all fees that are charged for your services.

    We may bill pet/animal owners under your name and appropriate identification number as permitted by law. You shall provide us with all information and documents reasonably necessary to permit such billing in a timely and accurate manner.

    Payments for your services collected from pet/animal owners will be paid to you subject to tax deduction at source as required by applicable law from time to time.

  49. Change to App/Service
  50. We reserve the sole and complete discretion with respect to the operation of the Service and we may add, modify, suspend or discontinue any functionality or feature of the Service or any of the services provided by us without any notice to you.

  51. Warranty Disclaimer
  52. You acknowledge and agree that your use of the Service is solely at your own risk and that you assume full responsibility for all risks associated therewith. You shall be solely responsible for all services you provide to pet/animal owners or customers through the Service.

    All information, products or services contained on or provided through the Service are provided "as is", without any warranty of any kind, express or implied. We do not make any warranty or representation as to the quality, quantity, potency, purity, standard, nature or manner of performance of any of the information, products or services contained on or provided through the Service.

    We hereby disclaim, to the maximum extent permitted by applicable law, all representations and warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, fitness for any particular purpose, title, non-infringement, reliability, accuracy, completeness, timeliness or that the availability of the Service will be uninterrupted, timely, secure, or error-free.

  53. Limitation & Exclusion of Liability
  54. You are solely responsible for all the services, Veterinary consultation, advice and prescriptions provided by you to the pet/animal owners and we shall not, in any event, be liable to any party for the same.

  55. Termination
  56. We reserve the right to suspend and/or terminate your access to the Service with or without notice if you breach these Terms. Upon suspension or termination, your right to access and use the Service shall immediately cease and we reserve the right to remove or delete your information that is available with us, including login and user details.

    All notices to us shall be in writing and shall be made via e-mail to support@petzapp.in or such other email address as notified in these Terms and all notices to you shall be made through the Service, via e-mail to the e-mail address you provide at the time of your registration or to your communication device registered with us.

  57. Governing Law and Jurisdiction
  58. The interpretation of these Terms and the resolution of any dispute relating to your access or use of the Service shall be governed by the laws of India.

    If any action or other proceeding is brought on or in connection with these Terms or your access or use of the Service, the venue of such action shall be exclusively at Bengaluru to the exclusion of any other court that may otherwise have had such jurisdiction in the matter.

  59. Miscellaneous
  60. If any term or provision of these Terms shall be declared invalid by a court of competent jurisdiction, then such provision will be interpreted, construed, or reformed to the extent reasonably required to render it valid, enforceable, and consistent with the original intent underlying such provision and the remainder of these Terms shall remain in full force and effect, according to its terms.

    The failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such clause.

    Your right to use the Service is personal to you and you shall not assign or transfer in any manner any of your rights, obligations or interest in these Terms or your subscription to any third party. We may freely assign our rights and obligations hereunder.

    Should there be any conflict between these Terms and any other notice/communication, the terms and conditions set forth in these Terms shall prevail, to the extent of such conflict. These Terms (including the Privacy Policy and other notices on the Website / the App, which is incorporated and deemed part of these Terms), constitute the entire agreement between us and supersedes all prior agreements regarding the subject matter hereof.

    When you use the Service and provide any information on or through the Service; or when you click any of the buttons available on the Website or the App; or when you send an email to us, you are communicating with us through electronic records.

    You hereby consent that such electronic records, whether sent by you or automatically generated by the computer system when you click on any of the buttons available on the Service, shall be deemed to be communications sent in writing by you.

  61. Grievance Redressal
  62. If you have any concern or grievance with respect to the Service, please email us at support@petzapp.in and we will study the matter and take such action as we deem appropriate under the circumstances.

User

Terms Of Use

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

This electronic record is generated by a computer system and does not require any physical or digital signatures.

The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

  1. The Indian Contract Act, 1872,
  2. The (Indian) Information Technology Act, 2000, and
  3. All other rules, regulations, guidelines and clarifications framed thereunder
  1. General
  2. The mobile/tablet application Petzapp (hereinafter referred to as “Application” or “App”), is owned by Petzapp Private Limited, Registered Address Of Business: Level 8, Unmiya Business Bay, Tower 1, Cessna Business Park, Marathahalli, Bangalore - 560037 Karnataka, India.

    • For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a user of the Application by installing the Application.
    • The term "We", "Us", "Our" shall means Petzapp. "Agreement" shall mean and refer to this Terms of Service, including any amendments that may be incorporated into it and the Terms of Service, and other Policies available on our Website, "Petzapp.in".
    • "Third Party" shall mean and refer to any individual(s), company or entity apart from the User and Petzapp.

    The headings of each section in this Agreement are only for the purpose of organising the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained with them in any manner.

    Further, the headings have no legal or contractual value. The terms used herein shall have the same meaning ascribed to them in the Terms of Service, Privacy Policy, and other policies available on the Website www.petzapp.in, ("Website / Site").

    • By using the App, you accept and agree to be bound by this agreement, the Privacy Policy, as well as rules, guidelines, policies, terms, and conditions applicable to any service that is provided by this application, including the Terms and Policies on the website that shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.
    • Your use of Our Application is evidence that you have read and agreed to be contractually bound by these Terms of Service and our Privacy Policy.
    • Please read the terms carefully. The use of this Application by you is governed by this policy and any policy so mentioned by terms of reference.
    • To avail of the all the features of the Service, you must download the App from 'Google Play' or 'Apple Store' (which are third party applications, the use and access of which will be subject to Google's Terms of Service or Apple's Terms and Conditions respectively) and install the App onto your communication device.
    • To install and/or use the App, you will need a communication device that meets certain technical requirements, which may change from time to time, a working internet connection and compatible software, for all of which you are solely responsible.
    • Once you successfully install the App on your communication device, you have to provide certain information about yourself as requested when you attempt to register with us and start using the Service.
    • You may be required to authenticate your identity using a one-time password ("OTP") as a confirmation code, which will be transmitted to your mobile number provided to us when you seek to register with us through the short message service ("SMS").
    • If you cannot provide the OTP when required to do so or the authentication through the OTP fails, you may not be able to register with us and/or avail of the Service.
    • However, you may still be able to access and use the Service always subject to these Terms.
  3. If you do not agree with any of these terms, please discontinue using the Application
  4. We hold the sole right to modify the Terms of Service without prior permission from You or providing notice to You. The relationship creates on You a duty to periodically check the Terms of Service and stay updated on its requirements.

    If You continue to use the Application or avail of its services following such change, it is deemed as consent by You to the so amended policies. Your continued use of the Application is conditioned upon Your compliance with the Terms of Service, including but not limited to compliance with the Terms of Service even after alterations if any. The listings,

    • Shall "not be fraudulent, misrepresent, mislead or pertain to the sale of any illegal, counterfeit, stolen goods and/or services".
    • Shall not pertain to goods and services of which you are not the lawful owner or you do not have the authority or consent to 'list' which do not belong to you or you do not have the authority for.
    • Shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any goods and services, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
    • Shall not list or post or pertain to information that is either prohibited or restricted under the laws of the Republic of India and such listing, posting or information shall not violate Petzapp listing policy.
  5. Eligibility
  6. A person under the age of 18 may only use the Site, its Applications, Services or Content with parental consent and supervision. A person under the age of 18 may not correspond with Users. To be a rehome a pet/animal, you must be 18 years of age or older.

  7. No endorsement
  8. Petzapp does not endorse any User or Pet Listing and is not responsible or liable for the content of any User or Pet Listing, or any statements or actions of a User.

  9. SERVICE USERS SHALL NOT TAKE ANY OF THE FOLLOWING ACTIONS
    • Commit to purchasing or using a Service without paying;
    • Sign up for, negotiate a price for, use, or otherwise solicit a Service with no intention of following through with your use of or payment for the Service;
    • Agree to purchase a Service when you do not meet the Service Provider's terms as outlined in the Posting or agree to purchase a Service with the intention of disrupting a Posting;
    • Misuse any options made available now or in the future by Petzapp in connection with the use or purchase of any Service.

    If a Service User violates any of the above-referenced rules in connection with his or her Posting, Petzapp, in its sole discretion, may take any of the following actions:

    • Cancel the Posting;
    • Limit the Service User's Account privileges;
    • Suspend the Service User's Account; and/or
    • Decrease the Service User's status earned via the Feedback page.
  10. Use of Submitted Content
    • NO CONFIDENTIALITY
    • The Website and Application may now or in the future permit the submission of videos or other communications submitted by you and other users, including without limitation, your Profile, your Offer, your Wants, any Feedback, and all Submitted Content, and the hosting, sharing, and/or publishing of such Submitted Content.

      You understand that whether or not such Submitted Content is published, Petzapp does not guarantee any confidentiality with respect to any Submitted Content.

      You agree that any Submitted Content provided by you for which you authorize to be searchable by Registered Users who have access to the Website is provided on a non-proprietary and non-confidential basis.

      You agree that Petzapp shall be free to use or disseminate such freely searchable Submitted Content on an unrestricted basis for the purpose of providing the Services.

      You are aware that any information provided by you in the Submitted Content towards locating a provider who ordinarily is bound to maintain confidentiality under law with his/her client (i.e. a doctor or a lawyer) is not extended to Petzapp.

      Petzapp may also disclose user information including personal information if Petzapp reasonably believes that disclosure:-

      • Is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirements of any governmental authority,
      • Would potentially mitigate Petzapp’s liability in an actual or potential lawsuit,
      • Is otherwise necessary or appropriate to protect our rights or property, or the rights or property of any person or entity,
      • To enforce this Agreement (including, but not limited to ensuring payment of fees by users), or
      • As may be required or necessary to deter illegal behaviour (including, but not limited to, fraud).
    • YOUR REPRESENTATIONS AND WARRANTIES
    • You shall be solely responsible for your own Submitted Content and the consequences of posting or publishing it. In connection with Submitted Content, you affirm, represent, and/or warrant that:

      • you own or have the necessary licenses, rights, consents, and permissions to use and authorize Petzapp to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all Submitted Content to enable inclusion and use of the Submitted Content in the manner contemplated by the Website and these Terms of Use; and
      • you have the written consent, release, and/or permission of each and every identifiable individual person in the Submitted Content to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of the Submitted Content in the manner contemplated by the Website and these Terms of Use.
      • You agree to pay for all royalties, fees, and any other monies owing any person by reason of any Submitted Content posted by you to or through the Website.
    • YOUR OWNERSHIP RIGHTS AND LICENSE TO PETZAPP
    • You retain all of your ownership rights in your Submitted Content. However, by submitting the Submitted Content to Petzapp for posting on the Website, you hereby grant, and you represent and warrant that you have the right to grant, to Petzapp a perpetual, worldwide, non-exclusive, royalty-free, sublicense able and transferable license to link to, use, reproduce, distribute, reformat, translate, prepare derivative works of, display, and perform the Submitted Content in connection with the Website and Petzapp's (and its successor's) business operations, including without limitation, for the promotion and redistribution of any part or all of the Website, and any derivative works thereof, in any media formats and through any media channels.

      You also hereby grant each user of the Website a non-exclusive license to access your Submitted Content through the Website and to use, reproduce, distribute, prepare derivative works of, display and perform such Submitted Content as permitted through the functionality of the Website and under these Terms of Use.

      The foregoing license granted by you terminates once you remove or delete the Submitted Content from the Website.

      You acknowledge and understand that the technical processing and transmission of the Website, including your Submitted Content, may involve

      • Transmissions over various networks; and
      • Changes to conform and adapt to technical requirements of connecting networks or devices.

      You may remove your Submitted Content from the Website at any time. If you choose to remove your Submitted Content, the license granted above will automatically expire.

    • PETZAPP’s DISCLAIMERS AND RIGHT TO REMOVE
      • Petzapp does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein, and Petzapp expressly disclaims any and all liability in connection with all Submitted Content
      • Petzapp does not permit copyright infringing activities and infringement of intellectual property rights on the Website, and Petzapp will remove any Data (as defined below) or Submitted Content if properly notified, pursuant to the "takedown" notification procedure described in Section J below, that such Posting or Submitted Content infringes on another's intellectual property rights.

        Petzapp reserves the right to remove any Data or Submitted Content without prior notice. Petzapp will also terminate a user's access to the Website if he or she is determined to be a repeat infringer.

        A repeat infringer is a Website user who has been notified of infringing activity more than twice and/ or has had Submitted Content removed from the Website more than twice.

        Petzapp also reserves the right, in its sole and absolute discretion, to decide whether any Data or Submitted Content is appropriate and complies with these Terms of Use for all violations, in addition to copyright infringement and violations of intellectual property law, including, but not limited to, pornography, obscene or defamatory material, or excessive length.

        Petzapp may remove such Submitted Content and/or terminate a user's access for uploading such material in violation of these Terms of Use at any time, without prior notice and in its sole discretion.

      • You acknowledge and understand that when using the Website, you will be exposed to Submitted Content from a variety of sources and that Petzapp is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content.
      • You further acknowledge and understand that you may be exposed to Submitted Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Petzapp with respect thereto, and agree to indemnify and hold Petzapp, its owners, members, managers, operators, directors, officers, agents, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Website.

      • You are solely responsible for the photos, profiles and other content, including, without limitation, Submitted Content that you publish or display on or through the Website and application, or transmit to other Website and application users.
      • You understand and agree that Petzapp may, in its sole discretion and without incurring any liability, review and delete or remove any Submitted Content that violates this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Website users or others.

    • Communications
    • By using this Application, it is deemed that You have consented to receive telephone calls, SMSs and/or emails from us and other Users.

      Such communications shall be sent to You on the telephone number and/or email id provided by You for the use of this Application which is subject to our Privacy Policy.

      Such communication by us is for purposes that inter alia include clarification calls, marketing calls and promotional calls.

      In the event you use the Application to book appointments with any service provider, We may send booking confirmation, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS, Chat, or by voice call on the contact number provided by You at the time of making the appointment.

      This includes contacting you through information received from other parties. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing and promotional calls.

    • SUGGESTIONS
    • If you send or transmit any communications, comments, questions, suggestions, or related materials to Petzapp, whether by letter, email, telephone, or otherwise (collectively, "Suggestions"), suggesting or recommending changes to the Website, including, without limitation, new features or functionality relating thereto, all such Suggestions are, and will be treated as, non-confidential and non-proprietary.

      You hereby assign all right, title, and interest in, and Petzapp is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Suggestions, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Suggestions.

      You understand and agree that Petzapp is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Suggestions, and you have no right to compel such use, display, reproduction, or distribution or seek recognition if the Suggestions are in fact implemented.

  11. Petzapp Fees
    • FEES INCURRED BY SERVICE USERS
    • Joining Petzapp, opening an Account, viewing posted Services, and bidding on posted Services is free. Petzapp currently does not charge Service Users for transactions completed on the Website between Service Users and Services Providers.

      However, Petzapp reserves the right to charge a fee to Service Users in the future on a per-transaction basis or in any other manner and reserves the right to do so in its sole discretion.

      Changes to this Fee Policy are effective after Petzapp has provided you with thirty (30) days' notice by posting the changes on the Website.

      If applicable, you agree to pay all fees or charges to your Account based on Petzapp's fees, charges, and billing terms then in effect.

      If you do not pay on time or if Petzapp cannot charge your credit card, any payment gateway or other payment method for any reason, Petzapp reserves the right to either suspend or terminate your access to the Website and Account and terminate these Terms of Use.

      You are expressly agreeing that Petzapp is permitted to bill you for the applicable fees, any applicable tax and any other charges you may incur in connection with your use of this Website and the fees will be billed to your credit card, a payment gateway or other payment method designated at the time you make a purchase or register for a fee-based service.

      If you cancel your Account at any time, you will not receive any refund. If you have a balance due on any account, you agree that Petzapp may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees.

      Petzapp reserves its right to initiate appropriate legal proceedings, if necessary, in its sole discretion, to recover such outstanding amounts.

    • Late Fees and Additional Charges
    • If you are a Pet Owner, you acknowledge and agree that, if you fail to retrieve your pet at the end of the service period agreed in a Booking, you will be charged for additional service time (pro-rata for each partial late day) at the daily rate established in the Booking.

      In addition, you agree to indemnify Petzapp from and agree that we may charge your credit card or other payment methods for, any additional costs and expenses we or the Service Provider incur as a result of your failure to retrieve your pet at the end of the service period agreed in a Booking.

    • TAXES
    • You understand that we are acting solely as an intermediary for the collection of fees between a Service User and a Service Provider, and purchase of products, who chooses to enter into an Agreement for Service.

      Because state and local tax laws vary significantly by locality, you understand and agree that you are solely responsible for determining your own tax reporting requirements in consultation with tax advisors and that we cannot and do not offer tax advice to either hosts or guests.

      Further, you understand that Petzapp shall not be responsible or liable in any manner in relation to the tax liability of a Service User or a Service Provider.

      You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

  12. Cancellation policy
    • For services
      • For cancellation done prior to 48 hours on the booking date, you will be entitled to a 100% refund.
      • For cancellation is done post 24 hours to the booking date, you will be entitled to a 50% refund.
      • For cancellation done under 24 hours from the booking time, there will be no refund.
      • There will be no refund for online vet consultation.
      • The approved refunds may take 7-10 days to be refunded to the origin account of the transaction.
    • For online shopping
    • In case of requests for order cancellations, Petzapp reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order.

      As part of usual business practise, if we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount within 15-20 working days.

      We will not be able to cancel orders that have already been processed. Petzapp has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Petzapp and accept Petzapp regarding the cancellation.

  13. CONTRACT FOR SALE OF GOODS
  14. The parties to the contract are Petzapp ("the supplier") and you ("the purchaser"). The terms and conditions of this website and application constitute the terms and conditions of the contract.

    By placing an order you confirm that you have read the terms and conditions and accept them. Payment must be made at the time the products are ordered (unless you opt for the Cash-On-Delivery option).

    When you place an order you will be automatically redirected to the secure Razorpay website for you to complete payment. Petzapp does not keep a record of your credit card details.

    Petzapp retains the right to accept or deny any offer made. This may be due to the availability of any product, or for any other reason that may affect our ability to supply the products ordered.

    No contract is formed until we communicate acceptance of your order. The electronic contract shall have the same legal force and effect as a written contract signed by you.

  15. GUARANTEES AND WARRANTIES
  16. To the extent permitted by law, Petzapp excludes all warranties, representations and guarantees (whether express, implied or statutory), and we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this website and application or the content on or accessed through it.

    This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.

  17. FRAUDS
  18. Petzapp reserves the right to recover the cost of goods, collection charges and other expenses that may occur from persons for using the website or application fraudulently.

    Petzapp reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and application and any other unlawful acts or omissions in breach of these terms and conditions.

  19. REDEEM VOUCHERS AND PROMOTIONAL CODES
  20. There are limited period vouchers and promotional codes which can be issued or cancelled by Petzapp as part of any campaign or scheme. The terms for these campaigns will be decided by Petzapp at the time of the campaign and these should be acceptable to you.

  21. DISCLAIMER
  22. You acknowledge and undertake that you are accessing the services on the Website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through Petzapp.

    If you are dissatisfied with the Website, any Contents, or any of these Terms and conditions, we would like to hear from you. However, your only legal remedy is to stop using the website. Petzapp does not warrant your use of the Website.

  23. INDEMNIFICATION
  24. You shall indemnify and hold harmless Petzapp, its owner, licensee, affiliates, subsidiaries, group companies (if any) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

    It is hereby expressly clarified that the Information that you obtain or receive from Petzapp, is for informational and User’s personal purposes only.

    We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information pertaining to the Practitioners provided on the Website.

    In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information. Petzapp is not meant to be a substitute for Emergency Medical Care for your pet/ animal.

  25. Disclaimers
    • Petzapp does not support any vet Practitioners displayed/made available through the Application.
    • Petzapp assumes no liability for the repercussions of using the application for the purpose of transmitting pet’s medical/other data to any other User, including without limitation, loss of data, failure to boot, or other errors in the working of the device on which the application has been downloaded.
    • Petzapp is an application which lets vet Practitioners promote their Services. By using Petzapp, the User understands and accepts that Petzapp does not endorse any Practitioner’s services.
    • Any disputes arising out of the use of Petzapp shall be governed by the law, rules and regulations of India, as applicable in the State of Karnataka. The exclusive jurisdiction and venue for actions and disputes shall be the courts located in Bangalore.
  26. Intermediary Application
  27. The Website is a platform that Users and Vet Practitioners utilize to meet and interact with one another for their transactions.

    We act as aggregators who display to the End User / Pet’s Practitioners best suited to your needs, based on the Content provided to us / updated on the Website / updated on the Mobile Application, or applications built on it, by Vet Practitioners and End Users, including without limitation Content relating to the area of Vet Practitioner area of specialization, expertise, experience, availability, and geographic location.

    However, should a User choose to proceed with a Practitioner displayed/identified/listed by us, for any purpose whatsoever, including without limitation, posing a question, seeking medical advisory service, exchanging Patient information, charts, DICOM Images, seeking appointments, we are not a party to such interaction and take no liability arising from such communication.

  28. Nature of Service & Limitations
    • No Doctor-Patient Relationship between Us
    • We do not practice medicine and do not provide medical consultation. We merely provide a technology platform and infrastructure that enables you to connect with participating medical practitioners listed on the Service and to use the messaging or communication facilities of the Service that are designed to enable you to communicate with others ("Communication Tools") to consult with a medical practitioner recommended to you.

      Medical practitioners listed on the Service have signed/accepted contracts with us and represented to us that they are duly qualified to practice veterinary medicine in India and are enrolled on the Veterinary Medical Register in one of the States in India.

      While we make reasonable enquiries to confirm the veracity of this representation made to us by the medical practitioners, we shall not be responsible for any misrepresentation or fraud in this regard.

      We do not recommend or endorse any medical practitioners or make any representations or warranties with respect to the quality of the medical services a medical practitioner may provide to you.

      The use of the Service does not create a doctor/patient relationship between you and us.

      All medical consultation shall be provided to you by the concerned medical practitioner directly and as such, the medical practitioner you consult with shall be solely responsible for compliance with all requirements applicable to his or her professional services provided to you and liable to you for all medical consultation, medical advice, diagnosis or treatment recommended or provided to you.

      We shall not be responsible or liable for any defect or deficiency in the medical consultation, diagnosis or treatment recommended to you by any medical practitioner.

      Any diet plans or advice or information that may be provided on or through the Service is for information only, does not constitute a medical opinion or advice or diagnosis or treatment and is not a substitute for professional medical advice, diagnosis or treatment.

      We are not responsible for the accuracy of the results of any Self – Assessment Tests made available as part the Service.

      These tests are solely for informational purposes to suggest probable risks to users having a particular health issue and the results of the tests do not constitute a medical opinion or diagnosis. You should consult a medical professional before acting on the results of any such tests.

    • Not for Medical Emergencies & Not a replacement for your Primary Care Physician
    • The Service we provide is NOT for use for medical emergencies, for life-threatening conditions or for when you need acute care. You should not disregard or delay to seek medical advice from your physician based on anything that appears or is provided to you by or through the Service.

      The consultation provided to you by medical practitioners through the Communication Tools are not intended to replace your relationship with your primary care physician and you should continue to consult with your primary care physician and other health care professionals as needed/recommended.

      You should seek emergency help or follow-up care when recommended by a medical practitioner or when you are of the opinion that such help or care is prudent in your sole opinion.

    • Limitations of Online Consultation and Informed Consent
    • When you seek consultation with any medical practitioner using the Communication Tools made available through the Service, you understand the limitations and potential risk of online consultations, including but not limited to the inability to carry out a physical examination or other extensive investigations; delays or failure arising from the disruption of communication devices or Communication Tools; the insufficient quality of information transmitted online, lack of access to your medical records or medical history amongst others and the inherent risks of breach of privacy associated with sharing your sensitive personal information or medical information through the Communication Tools.

      You take full responsibility for ensuring that any information you submit is complete and accurate and understand that the medical practitioner relies solely on the information provided by you.

      We shall not be responsible for any errors in transmission or for the corruption or compromise of any information communicated over telecommunication services.

      Therefore, before sharing any information or acting on any information or advice offered to you by or through the Service, you should confirm that you have understood and accept the associated limitations and risks and agree that you are not using the Service as a substitute for consultation with your primary care physician.

      The transmission, storage and/or retrieval of data and information and the provision of the Service through the internet is subject to a variety of factors beyond our reasonable control, including any interruption or unavailability of third-party telecommunication services used to host/provide the Service.

      In no event will we be liable for any failure or interruption of the Service, including without limitation those failures or interruptions resulting in part or entirely from circumstances beyond our reasonable control.

      Without prejudice to the above, a medical practitioner may, in his or her sole discretion and professional judgment, determine that the online consultations through the Service are not appropriate for some or all of your needs and, accordingly, may elect not to provide services to you through the Service.

    • No Sale or Offer to Sell Drugs /Medicines
    • We do not distribute, sell, stock, exhibit or offer for sale any drugs or medicinal preparations and merely allow you to use the functionality offered by the Service to transmit orders for drugs / medicinal preparations to third party pharmacies through us and pay for your purchases through us.

      If you are the customer of a third party online pharmacy that has, in turn, referred you to one of our participating medical practitioners for a consultation, you hereby consent and authorise the concerned medical practitioner and us to transmit any prescription/s that may be issued to you pursuant to your consultation, to the said third party online pharmacy.

      All offers for sale, orders and the sale of drugs / medicinal preparations shall be between you and the concerned third party pharmacy and we shall not be a party to the said transaction.

      Therefore, we shall not be responsible or liable for any defect or deficiency in the goods or the service provided to you by a pharmacy.

      Pharmacies who we deal with have represented to us that they are duly qualified and licensed to sell drugs and medicinal preparations as per applicable law in India.

      While we make reasonable enquiries to confirm the veracity of this representation made to us by the pharmacies, we shall not be responsible for any misrepresentation or fraud in this regard.

      We do not recommend or endorse any pharmacy or make any representations or warranties with respect to the quality of the drugs or medicinal preparation they may sell to you or their services in relation to the sale/purchase transaction.

      Medical practitioners may prescribe medications when medically indicated in their sole professional judgment. In the event that a medical practitioner does prescribe a medication, it will be his/her duty to comply with all applicable laws and we advise them to prescribe a medication as determined appropriate in his/her sole discretion and professional judgment.

      You agree that any prescriptions that you acquire from a medical practitioner by/through the Service shall be solely for your personal use. You agree to fully and carefully read and follow all instructions provided to you by the medical practitioner and all product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription.

      The third-party pharmacy may require you to produce clear and valid prescriptions as required by law for the sale of drugs / medicinal preparations to you.

    • No Diagnostic / Medical / Clinical Tests or Service
    • We do not provide diagnostic or medical or clinical test services. You may use the features available through the Service to book appointments with third party diagnostic laboratories/centres who deal with us.

      The medical/clinical test or diagnostic services are provided to you directly by the concerned laboratories or centres. We make no representations or claims, including as to the accuracy or quality, of the tests or results obtained by you from diagnostic laboratories/centres and shall not be responsible or liable for any defect or deficiency in the services provided to you by a diagnostic laboratory/ centre.

      Diagnostic laboratories/centres who we deal with have represented to us that they are duly certified/licensed and have the necessary equipment, qualified personnel, experience and expertise to provide their services to you in India.

      While we make reasonable enquiries to confirm the veracity of this representation made to us by the diagnostic laboratories/centres, we shall not be responsible for any misrepresentation or fraud in this regard.

    • Petzapp Product Return Policy
    • Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids, Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs.

    • Non-Returnable
    • This item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different items delivered to you, we will provide a full refund or free replacement as applicable.

      We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights.

    • 10 Days Returnable
    • This item is eligible for a free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for a full refund.

      Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

      We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. Other category products return policies need to work. Sellers to be informed of the damage/defect within 10days of delivery.

  29. Petzapp Refund Policy
    • Shipping Cost Refunds
      • Return shipping costs of up to Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded if any.

        Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.
      • If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.

        Note: The seller will not refund the shipping cost incurred in case of change-of-mind returns.
    • For Seller-Fulfilled orders
    • For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced. In any case, where a refund is required, the seller(s) need to authorise that refund. petzapp.in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item.

      Once the seller notifies us of the receipt of the returned item, the above refund time period will apply for processing refunds.

  30. Petzapp Replacement Policy
  31. What are the conditions for Free Replacement?

    Items within the return window and in stock (exact same item) with the same seller are eligible for a free replacement. The free replacement order will be shipped through standard shipping once the original order is returned.

    Free replacements can be requested if the following conditions apply:

    • Item received is physically damaged;
    • Item received has missing parts or accessories;
    • Item received is different from their description on the product detail page on Petzapp.in; or
    • Item received is defective/does not work properly.
    Note:
    • A free replacement cannot be done for an item which was returned and replaced earlier.
    • If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
    • If your item is "Seller-Fulfilled" and is not eligible for a free replacement, please Contact Seller to request a refund.
    • If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
  32. Replacement
  33. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

  34. Intellectual property ownership and rights notices
  35. This Website is owned by Petzapp and is protected under applicable intellectual property laws of India and other countries as well as by international treaties and conventions.

    Except as expressly authorized by Petzapp in writing or permitted by these Terms, you may not copy, modify, publish, transmit, distribute, perform, display, store, sell or otherwise access or use any information contained on the Site, its Applications, Services or Content.

    You may not infringe upon, violate or misappropriate the intellectual property, publicity, privacy or other proprietary rights of Petzapp, including, but not limited to copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

  36. Trademarks
  37. This Website and the Petzapp graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Petzapp and may not be used in connection with any product or service that is not owned or operated by Petzapp or in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Petzapp.

    All other trademarks not owned by Petzapp that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Petzapp.

  38. Copyright and copyright compliance
  39. All content on this Website, other than content posted to this Website by any User, is the property of Petzapp or its or its partners, suppliers, advertisers, sponsors, licensors and other third parties, and protected by Indian and international copyright laws.

    All software used on this Website is the property of Petzapp or its software suppliers and protected by Indian and international copyright laws.

    Petzapp is committed to complying with copyright law and to responding to claims of copyright infringement. If you are a copyright owner or representative of the owner who believes that a User has submitted or uploaded material that infringes upon your copyrights law, you may submit a notification.

    Petzapp will promptly process and investigate notices of alleged infringement and will take appropriate actions.

  40. GRIEVANCE REDRESSAL
  41. Any complaint or concern with regard to the Services, access, usage, content, comment or breach of the Terms of Use shall be addressed to the designated Grievance Officer of Petzapp.

    The complaint shall be registered through a phone call on the number provided below or by sending an email to the respective email ID as provided below. It shall be the endeavour of Petzapp to satisfactorily resolve and address the grievances at the earliest Email - support@petzapp.in

  42. TERMINATION
  43. Petzapp reserves the right to terminate the User’s access to Petzapp without any cause or notice. This may result in the forfeiture and destruction of all information associated with the User.

    In such an event, the Terms of Use shall come to an end. However, the Indemnification, Disclaimer, Governing Law/Jurisdiction and Dispute Resolution and Privacy Policy shall survive such termination.

  44. ENTIRE AGREEMENT
  45. These Terms of Use constitute the complete agreement and sets forth the entire understanding of you and the Petzapp as to the subject matter of this Agreement.

    If any provision of this Agreement is found by any court of competent jurisdiction to be invalid or unenforceable, the invalidity of such provision shall not affect the other provisions of this Agreement, and all provisions not affected by such invalidity shall remain in full force and effect.

    The headings contained in this Agreement are for convenience of reference only and shall not affect the meaning and interpretation of this Agreement. By accepting these Terms of Use, the User agrees to have fully read and understood all the terms and conditions set out hereinabove.

    Note:

    The Agreement is published in accordance with the provisions of Section 3 & Section 3-A of the Information Technology Act, 2000 that require an electronic record to be authenticated with an electronic signature and also in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the user agreement for access-or-usage of the intermediary’s computer resource by any person.